Chennai-based online customer service provider, Freshdesk has acquired Framebench, an online collaboration platform that enables teams to share, review, and comment on videos, images, presentations, and documents. This is fourth acquisition of Freshdesk in six months.
Out of the seven team members from Frambench, six have joined Freshdesk. They will be working with the core product team and use their expertise in collaboration to build superior customer engagement flows.
Launched in 2013 by BITS Pilani alumni Rohit Agarwal and Vineet Markan, and funded by Blume Ventures, Framebench is an online collaboration platform that enables multiple parties to review and edit creative files. It allows multiple people to seamlessly edit, annotate, and even version creative files. With the acquisition Framebench’s capabilities will be merged inside the Freshdesk product.
Freshdesk was founded in Chennai by Girish Mathrubootham and Shanmugam Krishnaswamy in October 2010. The company has its headquarters in San Francisco, California. It has a mission of making all their customers, irrespective of their size to provide great customer service. They want to make it easy for users to get in touch with the business and vice versa.
According to Girish Mathrubootham, Freshdesk CEO, the acquisition of Framebench presents an opportunity to integrate collaborative capabilities not only into Freshdesk, but also other products like Freshservice.
In December last year, Freshdesk acquired in-app customer support platform Konotor. In October, it had acquired Frilp, a social recommendation app for exchanging references and recommendations. It acquired 1Click.io for an undisclosed amount as part of first acquisition.
Freshdesk raised a funding of around $50 million, and worked hard and smart to increase its customer base to more than 50,000 customers in 145 countries.
The post Freshdesk acquires online collaboration platform Framebench appeared first on KnowStartup.
